Dartford Crossing, UK – As a new service provider, Conduent, prepares to take over vehicle identification, payment processing, and account management responsibilities for the Dartford crossing, residents and motorists are being reminded of the necessary steps they need to take.
Starting from 28 July, account holders, including Pay as You Go customers, are required to re-validate their payment cards. National Highways, the governing body responsible for the Dartford crossing, has sent direct notifications to affected customers, providing them with clear instructions on how to update their payment card information when logging into their accounts. It is crucial that customers take immediate action to avoid any disruptions in automatic payment processing. Failure to update payment details may result in the issuance of Penalty Charge Notices (PCNs).
To ensure a smooth transition, National Highways will be conducting communication campaigns and sharing reminders through various channels, including social media. Their aim is to minimize the impact of these changes on existing customers and facilitate a hassle-free process through user-friendly online instructions.
Helen Watkinson, Head of Road User Charging, Dart Charge, expressed enthusiasm about the upcoming changes, emphasizing the customer-centric approach of the new service. The redesigned service focuses on enhancing the customer experience and offers greater flexibility. While improvements will be visible from day one, further enhancements are in the pipeline, with announcements to be made as they become available. Watkinson expressed gratitude to customers for their feedback, which played a pivotal role in shaping the new service. She also encouraged customers to continue providing feedback and comments through the official website.
The transition to a new service provider marks an important milestone for the Dartford crossing, and National Highways is committed to ensuring a seamless and efficient process. By promptly re-validating payment cards, account holders can avoid any inconveniences and help contribute to the overall improvement of the service.
For further information, updates, and feedback, customers can visit the official website: National Highways will continue to keep customers informed about the changes and remain dedicated to enhancing the service based on their valuable input.
As the new service provider takes the helm, Dartford Crossing users can look forward to a more customer-focused and user-friendly experience in the future.
