A growing number of customers across the UK have reported an alarming issue with their parcel deliveries from Evri, formerly known as Hermes. According to complaints, multiple people had allegedly received the same photograph from the courier service, claiming their parcel was delivered when, in fact, it was not.
The photograph, which appears to be used repeatedly across various delivery confirmations, has led to widespread confusion and frustration among customers eagerly awaiting their parcels. It remains unclear whether this issue is due to overwhelmed drivers struggling with an excessive number of deliveries, parcels being stolen, or a technical fault within Evri’s delivery system.
Social media platforms and consumer forums have been flooded with complaints from affected customers. Many have shared screenshots of the identical delivery photo, raising concerns about the reliability and security of Evri’s delivery process.
One customer stated, “I received a photo of a front door that’s not even mine, claiming my parcel was delivered. When I contacted Evri, they couldn’t explain what happened.”
Another frustrated customer noted, “This has happened to several people I know. We’re all getting the same photo but no parcels. It’s really concerning.”
In response to the growing number of complaints, Evri has yet to release an official statement addressing the issue. However, some customers have reported that Evri’s customer service has acknowledged the problem and is investigating the matter.
Industry experts speculate that the surge in online shopping, particularly during peak periods, may be putting immense pressure on delivery drivers. This could potentially lead to errors in the delivery process, including the possibility of photos being reused or misattributed to incorrect addresses.
There are also concerns that the issue may be linked to theft or fraud, with parcels going missing after being falsely marked as delivered. This has left many customers anxious about the security of their online orders.
Customers affected by the issue are advised to contact Evri’s customer service directly to report missing parcels and seek compensation or re-delivery. They are also encouraged to check with neighbours or nearby properties in case parcels were mistakenly delivered elsewhere.
As the situation develops, many are calling for greater transparency and accountability from Evri to ensure that similar issues do not continue to occur. In the meantime, customers are urged to remain vigilant and report any suspicious activity related to their deliveries.
